Edillene is the Chief Operating Officer, where she owns internal operations, processes, hiring and staffing, service delivery, and the quality of day-to-day client fulfillment.
She runs how the company works internally, and owns delivery end to end, from staffing a project to checking what reaches the client.
Internal operations: Runs the systems, tooling and communication the team depends on.
Process design: Maintains the process every project follows, so output stays consistent.
Hiring & staffing: Brings in new people and assigns them to the right work.
Delivery & quality: Owns client fulfillment and reviews work before it goes out.
